Hotel Policies

Our Hotel Policies

All reservations include

  • Complimentary Champagne continental breakfast buffet served from 7:30 a.m. -10:00 a.m.*
  • Complimentary Nespresso Vertuoline coffee machine in the guestrooms
  • Free WiFi
  • Free parking
  • Complimentary fresh baked cookies in lobby every afternoon*
  • Complimentary morning newspaper*
  • Turn down service upon request*
  • 24/7 Concierge service: 888-944-3545
  • Access to fitness centers from 7:00 a.m. – 11:00 p.m.*
  • Access to outdoor headed swimming pool from 7:00 a.m. – 11:00 p.m.)
  • Other guest services – bike rentals (first come first serve, available upon request)
  • Other room amenities include iron, Zents bath products, hairdryer and robe and slippers

*These services and amenities have been modified or cancelled to allow for safety and wellness. Please click here to learn more.

Cancellation Policy

We require a 7 day notice prior to arrival to change or cancel your reservation to avoid a charge of all nights' room and tax. 

Deposit Policy

All reservations require a deposit of the first night's room rate plus tax at the time of booking. In the event of cancellation, the deposit is refundable if a 7+ day notice is provided prior to arrival.

Resort Fee


Room Guarantee

Any reservation booked with an invalid credit card will not be honored and the hotel assumes no responsibility for inaccurate information.

All rates are for single or double occupancy unless specified otherwise.

Additional Guests can be added to the following room types for an additional $25 per person:
Double queen / 4 occupancy
King / 3 occupancy


There is no additional charge for children 12 and under staying in an adult’s room. Maximum occupancy limitations for room types still apply.

Cribs Pack & Play are available at no charge.

Lobby Hours


Check-in/Check-out Times

Check in - 4pm PST
Check out - Noon PST


The hotel is a non-smoking property (including e-cigarettes), and all guest rooms, balconies and public areas are designated as such. A $200.00 cleaning fee will be applied to the room bill for smoking on the premises.

Group Reservations

Five or more reservations are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.


We welcome service animals in compliance with federal and state laws, however pets are not permitted in the hotel.

Roll Away Bed

Available first come first serve. Maximum one roll away bed per King Bedded room. No roll away bed in double bedded room allowed.

Number of guestrooms

55 total


While the hotel doesn’t offer lunch or dinner, there are many restaurant options walking distance from the hotel.

Room service


Business Center


Meeting facilities


Spa Hours | 8 am – 8 pm & Pool, Whirlpool, Fitness Room Hours | 7 am – 10 pm

Pool & Spa Policies

Getting here

Nearby attractions

Intro image door

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Napa Valley Lodge collects personal information from consumers. You can learn more about what personal information is collected and how it is used by viewing Napa Valley Lodge's privacy policy at: https://www.napavalleylodge.com/privacy-policy