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Accessibility

Our Commitment to Accessibility

We work very hard to provide an accessible online and offline experience for all guests. You can read more about our accessibility efforts below. We are always looking for opportunities to improve and appreciate when accessibility issues or ideas are brought to our attention so we can make adjustments as soon as possible. You can get in touch with our team at any time via our contact form. You can also call us at 707-944-2468 or email reservations@napavalleylodge.com.

WEB ACCESSIBILITY

We strive to provide an excellent online experience for all our guests – including those with sight, hearing, and other disabilities. If at any time you require assistance with your research or booking your reservation or would like to report an accessibility issue, please call us at 707-944-2468, email reservations@napavalleylodge.com or message us via our contact form.

We are committed to complying with the Level AA success criteria of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). Our sites are designed and developed with these guidelines in mind. We use SiteImprove to continuously monitor our websites and surface opportunities to improve accessibility.

As part of our website experience, we:

Allow website visitors to view our accessibly guest room offerings with ease
Identify and describe accessible features of our guest rooms to enable a website visitor to understand if the guestroom meets his/her accessibility needs.
As part of our reservation processes, we:

Ensure that reservations for accessible guestrooms can be made during the same hours and in the same manner as all other guestrooms.
Ensure that accessible guest rooms are held for booking by individuals with accessibility requirements until all other guest rooms of that type have been booked and the accessible room requested is the only remaining room of that type.
Hold the specific accessible guest room type that is booked for the guest that made the booking.

Below you will find additional website information and tools that may improve your experience:

Navigation Shortcuts:
Our hotel’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup:
HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our Site Map for easy navigation at: https://www.napavalleylodge.com/sitemap

Images Visibility:
Our images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Accessibility Software and Service:
The following tools and services are available for free to assist you with viewing and interacting with our website:

  • Click Here for HTML Validator, a free service for checking that web pages conform to published HTML standards.
  • Click Here for Web Page Backward Compatibility Viewer, a tool for viewing your web pages without a variety of modern browser features.
  • Click Here for Lynx, a free text-only web browser.

Browser Help:
To further improve your experience, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:

Learn about the Accessibility features of these major Internet Browsers below:

Property Accessibility PROPERTY ACCESSIBILITY ICON

We make every effort to be accessible for all guests to enjoy, and therefore all of our hotel amenities and public spaces meet the requirements of the American with Disabilities Act (ADA). Under the Rooms section of our website, you can find detail on our accessible guestroom accommodations.  In addition, we offer the required accessible car and van parking spaces clearly marked in our on-site parking lot, a wheelchair accessible path of travel to and into the hotel entrance, and an accessible check-in reception counter and our public restrooms meet ADA requirements. Our outdoor courtyard is accessible and our pool and hot tub have accessible lifts for access.  Should any guest desire to request accessible transportation, simply dial the hotel operator and they will be pleased to arrange for an accessible car from our local car service.

  • Official CASp (Certified Access Specialist) Certificate #021; Inspection Certificate #034788
  • Accessible exercise facility
  • Accessible guest rooms with mobility features with entry doors that provide 32” of clear width
  • Accessible meeting rooms
  • Accessible parking spaces for cars and vans in the self-parking facility
  • Accessible public entrance
  • Accessible registration desk
  • Accessible route from the accessible public entrance to the accessible guestrooms
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the hotel’s accessible entrance to the meeting rooms
  • Accessible route from the hotel’s accessible public entrance to the exercise facility
  • Accessible route from the hotel’s accessible public entrance to the spa treatment room
  • Accessible route from the hotel’s accessible public entrance to the swimming pool
  • Accessible lift for swimming pool and hot tub access
  • Accessible transportation with advance notice
  • Closed captioning on televisions or closed captioning decoders
  • Public areas accessible for physically challenged
  • King fireplace vineyard view room has a roll-in shower
  • King fireplace garden view room has a bathtub/shower combo with grab bars
  • Double queen courtyard view room has a bathtub/shower combo with grab bars
  • Rooms accessible to wheelchairs (no steps)
  • Service support animals welcome
  • TTY for guest use
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Napa Valley Lodge collects personal information from consumers. You can learn more about what personal information is collected and how it is used by viewing Napa Valley Lodge's privacy policy at: https://www.napavalleylodge.com/privacy-policy